I was real uncertain as to how this was gonna go. But Eric was really nice to me and ultra helpful to me and put me at ease. I was very comfortable with him ,thank you. I will be talking people about you,you Meade me feel special. Cynthia
Overall, this is a really great chair. We love the extreme light weight. My petite wife has no trouble loadkng it in the van by herself. I like the many features like the easy folding, removable controller, charging port on the controller, phone charging port on the controller, and the remote controller. It even has a headlight, horn, and beeper for backing. So why the 4 rating and not a 5? No product is perfect and without constructive feedback, the company can't improve. The biggest downside are the instructions warning against frequent speed changes that may damage the controller or motors. This is a significant inconvenience. I try and keep the chair at the maximum speed setting. But the controller is sensitive and controlling the speed when making tight maneuvers or in situations with crowds of people such as stores or restaurants can be hazardous. Changing to a slower speed is essential. The knob on top of the controller comes off very easily. Everytime the chair is loaded in the van, care must be taken that the knob hasn't come off and lost. The batteries take 6 hours to fully charge from complete deletion. They can only be charged separately so that then becomes a 12-hour charging time for the two batteries with a necessary manual change from one to the other. The battery switch is more complicated than it needs to be. Move the switch to the left to use or charge the right battery. Move the switch to the right to use or charge the left battery. Why? This switching should be automated. Finally, when traveling on a plane, a protective cover is absolutely essential. So much so that it should come with the chair. Yet there is a backorder on the cover with no information on its availability.
My husband loves his wheelchair. I love this company so much.
Had no problem ordering the parts I needed and ya'll had them available.
I began taking care of my mom and her mobility needs in 2022. I have a new awakening to how people with disabilities are treated. Often there is a lack of empathy and consideration for the customers convenience, time, money, safety, and security. I have reached out to Comfy Go is at least 3 times about the x-90 power wheelchair for replacement parts and for tech help. Each time the customer reps were empathetic and did their very best. With their consistency I trust they are the same with all their customers. I was always able to get someone on the phone with ease and very quickly. Each time we were well taken care of in a short matter of time with the issue being fixed with a week or so. I love and appreciate Comfy Go. I would recommend any product from them without hesitation.