ComfyGO Care+ Protection Plans

TERMS & CONDITIONS

• Congratulations on purchasing this COMFYGO CARE Protection Plan. Please read these Terms and Conditions carefully so that You fully understand Your coverage under this Protection Plan.
• Please also review the Order Summary or purchase receipt provided to You at the time You purchased this Protection Plan. The Order Summary defines the Covered Product, Coverage Amount and the Coverage Term of this Protection Plan.

1. DEFINITIONS

• "We", "Us" and "Our" shall mean the obligor of this Protection Plan, COMFYGO, INC. located at 8746 Kimball Avenue, Chino, CA 91708. You may reach Us at 1-844-755-5055 or info@comfygomobility.com
• Administrator shall mean COMFYGO, INC. located at 8746 Kimball Avenue, Chino, CA 91708 with a telephone number: 1-844-755-5055.
• "You", "Your" shall mean the individual or entity who purchased this Protection Plan or the individual or entity to whom this Protection Plan was properly transferred in accordance with these Terms and Conditions.

The following terms are used in the Order Summary

• Protection Plan Price: The price You paid for this Protection Plan.
• Coverage Start Date: This is the date when coverage starts under this Protection Plan.
• Waiting Period: This is the amount of time, varying from zero (0) to thirty (30) days, between the Protection Plan purchase date and the Coverage Start Date, during which if any issues occur, they are considered pre-existing conditions and render the item ineligible for coverage under this Protection Plan. A Waiting Period applies to Protection Plans purchased for refurbished items and Protection Plans purchased subsequent to the purchase of Your Covered Product. Any applicable Waiting Period does not affect Your coverage under any manufacturer's warranty. If, during the Waiting Period a pre-existing condition renders the item ineligible for coverage, We will cancel Your Protection Plan and provide You with a full refund of the Protection Plan Price.
• Coverage Term or Term: This is the years of coverage, varying from two (2) to three (3) year(s), You receive under this Protection Plan, starting on the Coverage Start Date which begins after any Waiting Period. The Protection Plan is inclusive of any US manufacturer's warranty that may exist during the Coverage Term. It does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the manufacturer's warranty. The Term of this Protection Plan is extended for the duration of any time that the item is being repaired under this Protection Plan.
• Covered Product or Product: The product or type of product covered by this Protection Plan.
• Coverage Amount: The purchase price of the Covered Product.
• Coverage Type: This defines the level of coverage You purchased, such as whether Your Protection Plan includes Optional Coverage, such as Accidental Damage from Handling (ADH) coverage.
• Deductible: The applicable deductible, if any, for claims.

2. COVERAGES AND TERMS:

• This Protection Plan will cover a mechanical or electrical failure of the Covered Product(s) in subsections A (below) during normal usage for the Term of this Protection Plan. This Protection Plan is inclusive of any manufacturer's warranty which is still apply your product that may exist during the Coverage Term. It does not replace the manufacturer's warranty but provides certain additional benefits during the term of the manufacturer's warranty. Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the factory specifications of the product at Our sole direction.
• This Protection Plan does not cover repair or replacement of Your Product for any of the causes or provide coverage for any losses set forth below in Section 9, "WHAT IS NOT COVERED." Specific details about Your coverage under this Protection Plan are provided in the Order Summary. For online assistance and hardware troubleshooting tips, visit www.comfygomobility.com and select the Contact or Support option.
• For the Phoenix wheelchair model with a carbon fiber frame, the ComfyGO Care+ 2-Year and 3-Year Protection Plans exclude coverage for frame repairs or replacements resulting from normal wear and tear or other covered issues. Furthermore, Accidental Damage from Handling (ADH) coverage is not applicable to damage affecting the carbon fiber frame of the Phoenix wheelchair model.

A. Personal Mobility Products:

This Protection Plan provides coverage for parts costs to repair or replace Your Product or parts of your product such as batteries, controllers, and other electronic parts where the problem is the result of a failure caused by:

1. Normal wear and tear;
2. Accidental damage from handling (ADH), such as damage from drops, spills and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your Protection Plan.
3. In the event that a part covered by this protection plan is found to be defective, as determined by Us and at Our sole discretion, We will provide one (1) part repair or replacement. We reserve the right to choose whether to repair or replace the defective part, and the replacement part may be new or refurbished. We may require You to return the original defective part to Us in order to receive the replacement part. If You fail to return the defective part to Us within thirty (30) days upon request, We may deny the repair or replacement.
4. Damaged or defective buttons or connectivity ports located on Your Product.
5. Dust, internal overheating, internal humidity/condensation.
6. Defects in materials or workmanship.
7. Operational failure resulting from a power surge while properly connected to a surge protector. You may be asked to provide Your surge protector for examination.

3. OPTIONAL COVERAGES:

1. ACCIDENTAL DAMAGE FROM HANDLING (ADH): If You were offered and elected to include accidental damage from handling (ADH) as an integral part of Your coverage, it augments Your Protection Plan by providing additional protection for damage from drops, spills and liquid damage associated with the handling and use of Your Product. ADH does not provide protection against theft, loss, reckless, or abusive conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and Our service providers.
2. BATTERY COVERAGE: If You were offered and elected to include Battery Coverage on Your Product, Your Protection Plan shall also include up to five (five) battery repair or replacement during the first three (3) years of the Coverage Term, when the original rechargeable battery is defective as determined by Us and at Our sole discretion. We may require You to return Your original defective battery to Us to receive a replacement battery. Battery Coverage is only available for Covered Products that are new or newly manufacturer refurbished. Battery Coverage is only available for Covered Products that are new or newly manufacturer refurbished.

4. WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:

• File a claim online at www.comfygmobility.com/claim or call Us toll-free at 1-844-755-5055 and explain the problem. We will attempt to troubleshoot the problem You are experiencing. If We cannot resolve the problem, you might be directed to an authorized service center.

5. HOW WE WILL SERVICE YOUR PRODUCT:

Depending on the Product and failure circumstances, at Our discretion, We will either:

1. Repair Your Product, or;
2. Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
3. Replace Your Product with a product of like kind, quality and functionality.

6. PLACE OF SERVICE:

• For shippable items, We will provide a free prepaid shipping label to Our authorized service center for repair, replacement or settlement. You will be responsible for safe packaging and shipment of Your Product. If, upon inspection, Your Product is determined to have experienced a failure which is covered by Your Protection Plan, We will service Your Product, in accordance with Section 5, "HOW WE WILL SERVICE YOUR PRODUCT", within five (5) days of our authorized service center's receipt of Your Product. If We fail to repair, payout or replace the Product within five (5) business days of receiving it, We will continue to service Your Product and the cost of Your Protection Plan will be refunded to You at Your request. If the authorized service center determines Your Product is in working condition or is not covered by Your Protection Plan, We will return Your Product to You or dispose of it at Your request.

7. LIMIT OF LIABILITY:

• The total amount that We will pay for repairs or replacement made in connection with all claims that You make pursuant to this Protection Plan shall not exceed the Coverage Amount. In the event that We make payments for repairs or replacements, which in the aggregate, are equal to the Coverage Amount, or if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, then We will have no further obligations under this Protection Plan.
• WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

8. YOUR RESPONSIBILITIES:

1. Provide Us with a complete copy of proof of purchase. You can provide such proof of purchase at the time You make a claim.
2. Purchase the correct ComfyGO Care+ Protection Plan for Your Product based on condition, price or purchase location.
3. Properly maintain, store and use Your Product according to the manufacturer instructions.

9. WHAT IS NOT COVERED:

1. Any and all pre-existing conditions that occur prior to the Coverage Start Date of this Protection Plan;
2. Intentional damage;
3. Lost, stolen, or irretrievable items;
4. Any product that is fraudulently described or materially misrepresented;
5. Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than normal use and operation of the product in accordance with the manufacturer's specifications and owner's manual, including, but not limited to, exposure to weather conditions, failure to properly clean, maintain or lubricate, operator negligence, misuse, abuse, improper electrical/power supply, improper equipment modifications, attachments or installation or assembly, vandalism, animal or insect infestation, battery leakage, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes), or any other peril originating from outside the product;
6. Defects due to the initial installation, assembly or hookup of Your Product;
7. Cases wherein the manufacturer acknowledges the existence of a valid manufacturer's warranty and denies a claim against the manufacturer's warranty;
8. Claims made under any improperly or incorrectly purchased Protection Plan;
9. Accidental damage, liquid damage, lost buttons or knobs etc., unless optional accidental damage from handling (ADH) coverage was offered and purchased at the time of sale with Your Protection Plan;
10. Consumer replaceable or consumable batteries unless Battery Coverage has been offered and purchased at the time of sale with Your Protection Plan;
11. Product(s) with removed or altered serial numbers;
12. Manufacturer defects or equipment failure which is covered by manufacturer's warranty, manufacturer's recall, or factory bulletins (regardless of whether or not the manufacturer is doing business as an ongoing enterprise);
13. Failures related to shipping damage, cleaning, preventive maintenance, "No Problem Found" diagnosis, intermittent and non-intermittent issues that are not product failures (such as poor cell phone reception);
14. Items sold in a private sale (e.g. flea market, yard sale, estate sale, craigslist).

10. NO LEMON POLICY:

1. If Your Covered Product has two (2) service repairs completed for the same problem and a third (3rd) repair is needed for the same problem, within any twelve (12) month period, the Covered Product will be replaced with a comparable product or a cash settlement will be provided. The cost of the replacement will not exceed Your Product's original purchase price.

11. SHIPPING & HANDLING:

• This Protection Plan require 20% deductible of retail price of the replacement parts each claim per item for handling fee to cover all shipping charges to authorized service centers during the Coverage Term for each replacement required, including shipping to the manufacturer.

12. TRANSFER OF PROTECTION PLAN:

• This Protection is not transferable.

Shipping & Delivery

All orders are processed within 1 to 5 business following the receipt of your order. (Excluding weekends and holidays). You will receive a notification when your order has shipped.

Our in-store pickup hours are 9 AM to 5 PM Monday through Friday. Please call before your scheduled pick-up date and have your order confirmation email when you arrive.

Shipping options and shipping charges for your order will be calculated and displayed at checkout.

Deliveries conditions and their policy terms are made by 3rd party shipping companies such as DHL, FedEx, UPS, or other couriers. The transportation company may contact you by phone using the contact information.

Take advantage of our White Glove Delivery option.